Value-Added Services - move to Qwiki

Definition Value-added services encompass offerings that:

• Enhance core transaction value

• Solve additional user needs

• Create competitive differentiation

• Generate additional revenue streams

• Strengthen platform stickiness

Common Categories

1. Support Services

• Implementation assistance

• Technical support

• Training programs

• Advisory services

• Problem resolution

2. Risk Management

• Insurance products

• Guarantee programs

• Fraud protection

• Security services

• Compliance assistance

3. Financial Services

• Payment solutions

• Credit facilities

• Financial planning

• Analytics tools

• Tax services

4. Operational Services

• Logistics support

• Inventory management

• Quality control

• Analytics dashboards

• Process automation

5. Growth Services

• Marketing tools

• Business insights

• Expansion support

• Network building

• Market intelligence

How Platforms Deploy Value-Added Services

1. Through Formation Domain

• Service portfolio design

• Provider qualification

• Service standards

• Integration frameworks

• Delivery mechanisms

2. Through Discovery Domain

• Service discovery

• Need identification

• Provider matching

• Recommendation engines

• Usage analytics

3. Through Contract Domain

• Service agreements

• Quality standards

• Performance metrics

• Pricing models

• Risk allocation

4. Through Delivery Domain

• Service delivery

• Quality monitoring

• Performance tracking

• Issue resolution

• User support

5. Through Settlement Domain

• Revenue sharing

• Payment processing

• Value attribution

• Performance rewards

• Cost allocation

Service Development Strategy

For Core Services

• Quality enhancement

• Process optimization

• Feature expansion

• Integration improvement

• User experience

For Supplementary Services

• Need identification

• Market testing

• Provider partnerships

• Pricing optimization

• Performance monitoring

Benefits of Value-Added Services

For Platform

• Additional revenue

• Increased stickiness

• Competitive advantage

• User satisfaction

• Market differentiation

For Service Providers

• Revenue opportunities

• Market access

• User relationships

• Brand association

• Growth potential

For Users

• Enhanced solutions

• Convenience

• Risk reduction

• Time savings

• Better outcomes

Impact on Platform Success Value-added services are crucial because they:

1. Drive platform differentiation

2. Increase user retention

3. Generate additional revenue

4. Enhance user experience

5. Create competitive barriers